SimsMap ✦
Your community. Clear commitments.

Grievances and Contact

On this page
  1. Shared monitored contact
  2. Privacy and ownership
  3. Review and appeals
  4. Pending deletion or withdrawal

Version: contact-2026-10-29-v1. Effective date: 29 October 2026.

Legal operator and grievance officer: Sunny Shashikant Solanki. Correspondence address: 38 Shreejinagar Society, Godhra, Gujarat, India. Support, privacy, grievances, child-safety reports and account-deletion requests: sunnysolanki6359@gmail.com.

Shared monitored contact

The owner has confirmed the shared email is monitored for support, privacy, grievances, child-safety concerns and account-deletion requests, including requests from people unable to sign in. Use a subject identifying the request type and share only the information needed to explain it. No public telephone number is provided.

Privacy and ownership

Do not send passwords, verification codes, recovery secrets, private selfies or illegal images. Proportionate ownership checks may be necessary before account data is disclosed or changed. A report does not authorize disclosure of another member's private information. Reporter details and moderation evidence are limited to necessary authorized access and lawful handling.

Review and appeals

The grievance officer receives and assesses requests. Moderation decisions and access to protected case material require authorized roles and MFA. Where a review requires an authorized person different from the original decision maker, that person must be available before the review can be completed. This page does not claim an independent reviewer has already been appointed. Requests are considered according to applicable requirements; no unverified response deadline or round-the-clock service is promised.

Pending deletion or withdrawal

Identify the affected account and explain any in-app error or pending status. Support must distinguish a request received from cleanup completed. The Account Deletion and Data Retention pages explain current safeguards, holds and separate backup/provider limitations.